PatientGenie News

For decades, scheduling a healthcare appointment has meant waiting on hold, navigating phone trees, and hoping someone answers before you give up. Now, a new era is here. AI-powered scheduling agents work around the clock to match patients with the right provider and book appointments—calling offices, verifying availability, and even making multiple attempts until the job is done.

What if getting care was as simple as saying, ‘I need help’? By 2030, it can be. At PatientGenie, we’re building the infrastructure for frictionless healthcare access—AI agents that call providers, engage members, schedule in-home assessments, match patients with PCPs, and coordinate follow-ups automatically. No portals. No hold music. No missed care. This isn’t the future—it’s happening now, and it’s changing how patients, providers, and health plans connect. Let’s make 2030 happen, now.

The healthcare industry stands at the cusp of a transformative era, driven by the power of Artificial Intelligence (AI). Among the most promising innovations are AI agents — dynamic, purpose-built digital assistants designed to enhance human workflows, reduce administrative burdens, and create truly member-centric experiences. Let’s explore how these agents are reshaping healthcare today and what the future holds.

The traditional healthcare concierge promised white-glove service, but never delivered at scale. This article introduces the AI Navigator: a scalable, intelligent solution that doesn’t just guide patients, it gets them scheduled. It’s fast, equitable, and built for real-world complexity. The future of access isn’t human-dependent—it’s AI-powered.

Discover how AI healthcare navigation delivers measurable ROI for health plans. This article breaks down the impact on operational costs, HEDIS/Stars performance, administrative efficiency, and member loyalty.

Imagine this: You wake up with a lingering back pain and say, “I need to see a chiropractor as soon as possible.” And just like that — while you’re making your coffee — the appointment is scheduled. The provider is in-network, accepts new patients, fits your availability, and is less than 10 minutes from your home. That’s the future we expect from technology. After all, if Siri can book a dinner reservation or check the weather in Bali, why can’t she handle something as critical as your healthcare? The short answer? Because healthcare is different. And that’s exactly where PatientGenie comes in.

We’ve spent decades building digital front doors in healthcare - search tools, member portals, scheduling apps, care finders. And yet, the vast majority of actual scheduling still happens the same way it did 20 years ago: Someone picks up the phone and calls the provider’s office.

Most healthcare platforms focus on navigation, but members need access—not just provider directories or search tools. The promise of seamless online scheduling has remained unfulfilled, leaving members frustrated with fragmented systems and manual coordination. At PatientGenie, we go beyond navigation. Our AI-driven access platform verifies insurance, matches members to the right provider, and facilitates scheduling effortlessly. It’s time to move from search to action and make healthcare access frictionless.

Delaying a simple check-up can mean the difference between early intervention and a life-threatening crisis. Millions of people miss appointments due to scheduling barriers, long wait times, and a broken system. The cost of delay isn’t just financial—it’s personal. Read more on how we can fix this and ensure timely care for everyone.

PatientGenie’s Precision Care Matching leverages advanced AI and patented proprietary technologies to empower health plans in connecting members with the right care at the right time. By analyzing patient preferences, visit needs, and in-depth provider data, PatientGenie ensures seamless navigation, timely interventions, and enhanced outcomes for members while improving efficiency and reducing costs for health plans.

For many aging adults, annual wellness visits are more than just routine check-ups—they’re a proactive step toward maintaining health and independence. For health plans, these visits are a powerful tool to drive measurable outcomes by reducing costs, enhancing member satisfaction, and fostering stronger engagement. By simplifying access to care and addressing barriers like scheduling challenges, health plans can ensure members receive the preventive care they need, when they need it.

Scheduling healthcare appointments shouldn’t feel like navigating a maze. At PatientGenie, we’re bridging the gap between health plans, members, and providers with our GenAI voice agents.

PatientGenie evolved from a healthcare search engine to an AI-driven navigation platform to address the real challenge: guiding patients to the right care and scheduling it seamlessly. By focusing on personalized guidance, actionable solutions, and trust, we partner with health plans and systems to simplify access and help make timely, appropriate care happen.

We look forward to meeting industry leaders and partners, and discussing how our innovative solutions can help improve healthcare navigation and efficiency.

In today’s healthcare environment, organizations need solutions that enhance employee well-being and improve healthcare strategies. According to a recent AHRQ study, 88% of consumers struggle to navigate the healthcare system. To address this, we developed PatientGenie, an AI Health Navigation Agent that simplifies healthcare support for businesses.

PatientGenie is excited to welcome Christopher Northam to our leadership team. With an extensive background in military healthcare operations and private-sector innovation, including founding Addicity Health and leading Enterprise Telehealth at HCA, Christopher brings invaluable expertise to our growing organization. His leadership will play a critical role in driving our mission to revolutionize healthcare access and strategy.

Out of over 400 submissions, PatientGenie was selected for our innovative work in diagnostics, access, navigation, and administrative tasks. Our AI Health Navigation Agent has made a significant impact by bridging the complexities of healthcare navigation, integrating provider searches, triage, appointments, insurance, telehealth, and price transparency into a single platform—streamlining patient experiences and improving care access.

In today's environment, maintaining a productive and engaged workforce is more critical than ever. Whole health—encompassing physical, mental, and emotional well-being—is at the heart of building resilient teams. As companies increasingly recognize the value of comprehensive corporate wellness programs, many are turning to AI-driven solutions like PatientGenie to bridge the gap between resources and employee understanding. By offering personalized health guidance, PatientGenie empowers organizations to enhance overall well-being, reduce healthcare costs, and foster a healthier, more engaged workforce.

PatientGenie proudly announces the full release of PatientGenie AI v1.0, transitioning from its successful beta phase. This version introduces state-of-the-art GenAI capabilities backed by four U.S. patents, underscoring our commitment to innovation and excellence in healthcare technology.

We’re excited to share that PatientGenie was recently recognized at the Utah Business Innovation Awards! Being nominated in the Innovation category was a true honor, and we were thrilled to receive an honorable mention during the ceremony.

Navigating the healthcare system can be overwhelming, with complex networks, varied providers, and numerous touchpoints. Finding the right specialist, scheduling appointments, and understanding treatment options often leads to delays in care and poorer health outcomes. PatientGenie’s co-founders harnessed the power of artificial intelligence (AI) to transform healthcare navigation. AI offers intelligent, streamlined solutions that guide patients seamlessly through their healthcare journey, addressing issues like fragmented information, lack of transparency, and decision-making difficulties. Discover how AI-powered navigation is revolutionizing the patient experience and driving better health outcomes.

Did you know 88% of people lack healthcare literacy? Imagine navigating multiple websites just to research symptoms, find providers, read reviews, check insurance, estimate costs, and schedule appointments. Often, they face unknown access issues and have to start over. PatientGenie is a digital front door that streamlines the entire process. With key features like AI-driven symptom checks, provider matching, insurance verification, and real-time scheduling, PatientGenie simplifies healthcare, reduces administrative burdens, and enhances patient experiences. Read on to learn more about our innovative platform.

Meet Steven Lund, our new Head of Sales at PatientGenie, bringing over 35 years of experience in sales, marketing, and business development. With a proven track record at companies like Cisco, Apple, and HP, and a history of launching successful AI technology startups, Steven's expertise is set to drive our growth and innovation in healthcare navigation. Learn more about his impressive background and vision for PatientGenie's future!

Tired of navigating endless digital silos in healthcare? Discover how PatientGenie simplifies the process, saving time, cost and improving satisfaction.

PatientGenie is thrilled to announce the addition of Dr. Nick Patel to our team. As we continue to grow and improve our capabilities and services, we are confident that this new addition will significantly strengthen our capabilities.

PatientGenie, a consumer health technology company, is excited to announce the addition of PatientGPT, a groundbreaking AI navigation system, to its search engine for healthcare. Built on OpenAI's ChatGPT advanced technology, PatientGPT aims to transform patient navigation, offering a seamless and personalized experience for healthcare organizations and their patients.

MDsave, the nation’s leading online medical service marketplace connecting providers, employers, and consumers to quality, transactable, and affordable healthcare, announces a new partnership with PatientGenie today, creating a unified approach to care navigation enabled healthcare network access.

Kith + Kin announced a strategic partnership with PatientGenie, an AI-driven healthcare navigation solution that helps consumers navigate through the complexities of provider search, and delivers them to the provider’s front door using patented algorithms and human-centered design. As a first step in the partnership, PatientGenie is now accessible directly through the Kith + Kin app, as a value-added feature available to all members free-of-charge.

Stop by our booth #3051 to learn more and meet with our founders Brian Russon and Alex Zoller.

We're excited to showcase our partnership with Mediktor at HLTH 2022. Mediktor is a clinically validated AI-based medical assistant for triage and pre-diagnosis. The technology combines artificial intelligence and natural language recognition with patient data to explore symptoms and offer a listing of possible conditions and recommendations. Together, we enable consumers to triage their symptoms at the point of search and match them with the right healthcare provider.

PatientGenie, an AI-driven healthcare navigation solution, announced today the launch of the Beta version of the first private search engine specifically focused on healthcare. With this search engine, PatientGenie will help consumers navigate through the complexities of provider search and deliver qualified patients to the provider's front door using its patented algorithms and methods. Privately.