Discover how AI healthcare navigation delivers measurable ROI for health plans. This article breaks down the impact on operational costs, HEDIS/Stars performance, administrative efficiency, and member loyalty.

Imagine this: You wake up with a lingering back pain and say, “I need to see a chiropractor as soon as possible.” And just like that — while you’re making your coffee — the appointment is scheduled. The provider is in-network, accepts new patients, fits your availability, and is less than 10 minutes from your home. That’s the future we expect from technology. After all, if Siri can book a dinner reservation or check the weather in Bali, why can’t she handle something as critical as your healthcare? The short answer? Because healthcare is different. And that’s exactly where PatientGenie comes in.

We’ve spent decades building digital front doors in healthcare - search tools, member portals, scheduling apps, care finders. And yet, the vast majority of actual scheduling still happens the same way it did 20 years ago: Someone picks up the phone and calls the provider’s office.