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Privacy Policy

Effective Date: August 13, 2025

PatientGenie (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with our website and platform. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, organization, and job title when you fill out forms or contact us.

  • Usage Data: Browser type, IP address, pages visited, time spent, and other analytical data collected through cookies or similar technologies.

  • Communications: Any information you share when you contact us or communicate with our team.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide customer support

  • Improve our website, services, and communications

  • Analyze usage trends to improve the user experience

  • Market our services and provide updates, where permitted

3. How We Share Your Information

We do not sell your personal data. We may share your information with trusted service providers who help us operate our business (e.g., hosting providers, analytics partners). These providers are bound by confidentiality agreements and are only permitted to use your data for specified purposes.

We may also disclose your data if required by law, legal process, or to protect the rights, property, or safety of PatientGenie or others.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize personal data when it is no longer needed.

5. Children’s Privacy

Our services are not directed to individuals under the age of 17, and we do not knowingly collect personal information from children under 17. If we become aware that we have collected personal information from a child under 17, we will take appropriate steps to delete the information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to understand how you use our site, personalize content, and improve performance. You may set your browser to refuse cookies, but some features of the site may not function properly.

7. Your Rights and Choices

Depending on your location, you may have rights under applicable laws, such as the right to access, correct, or delete your personal information. To make a request, contact us at [email protected]

8. CCPA and State Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) including:

  • The right to know what personal data we collect and how it’s used

  • The right to request deletion of your personal data

  • The right to opt out of the sale or sharing of your personal information (we do not sell your data)

Other states, including Colorado, Virginia, Connecticut, and Utah, may provide similar rights. We honor all applicable state privacy regulations. To exercise your rights, contact us at [email protected].

9. Security

We use appropriate technical and organizational measures to protect personal data from unauthorized access, use, or disclosure. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact: