Effective Date: August 13, 2025
These Terms of Service (“Terms”) govern your use of the website and services provided by PatientGenie, Inc. (“PatientGenie,” “we,” “us,” or “our”). By accessing or using our website or services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing our website or using our services, you confirm that you are authorized to act on behalf of a business entity and agree to these Terms on behalf of that entity. If you do not agree to these Terms, you may not use our services.
2. Services
PatientGenie provides a healthcare access platform powered by AI agents to streamline coordination tasks such as provider matching, appointment scheduling, and member outreach. These services are intended for use by healthcare organizations, including health plans and solution partners.
3. Use of Services
You may use the services only for lawful and authorized purposes. You agree not to:
Use the services to violate any applicable law or regulation
Interfere with or disrupt the services or servers
Attempt to gain unauthorized access to any part of the platform or systems
We reserve the right to suspend or terminate access if we believe you are misusing the services or violating these Terms.
4. Intellectual Property
All content, technology, software, and branding on the website and platform are owned by or licensed to PatientGenie and are protected by intellectual property laws, including issued and pending U.S. patents. Unauthorized use of any part of the platform may violate these protections.
5. Confidentiality
You may have access to confidential information, including business practices, technical specifications, or client data. You agree to maintain the confidentiality of this information and not disclose it to any third party without consent.
6. Disclaimers
The services are provided “as is” without warranties of any kind. PatientGenie does not warrant that the services will be uninterrupted, error-free, or suitable for a particular purpose.
7. Limitation of Liability
To the extent permitted by law, PatientGenie shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the services.
8. Indemnification
You agree to indemnify and hold harmless PatientGenie and its affiliates from any claims, damages, or expenses arising from your use of the services or violation of these Terms.
9. Modifications
We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of the services constitutes acceptance of the updated Terms.
10. Contact
For any questions regarding these Terms, please contact:
Email: [email protected]
Address: 14425 Falcon Head Blvd, Bldg E, Austin, TX 78738